Mistral website is no longer taking orders. For any help with existing orders, please contact the Administrator: Begbies Traynor.

• Email: London.Paddington@btguk.com
• Phone: 020 7516 1500

Any refund requests for online purchases are to be handled by the appointed administrator. Please contact Administrator: Begbies Traynor.

• Email: London.Paddington@btguk.com
• Phone: 020 7516 1500

While Mistral retail stores remain open, they are a separate entity to Mistral Online. As such, our retail team cannot help with any website-related queries. Please contact the Administrator for any website-related queries.

As a gesture of goodwill, we would be happy to help with exchanges (same item or alternative) at Mistral retail stores until 20th December 2024.

Exchange Policy:

• Full-price items and promotional purchases: Refunds or exchanges within 14 days of purchase.
• Sale items: Exchanges within 7 days of purchase. Refunds aren’t available for sale items.
• No store credit is being issued at this time.
• Exchanges can be offered in Mistral retail stores until 20th December 2024.

Store Credit and Gift Cards:

• Mistral stores no longer offer store credit or gift cards.
• Store credit issued before administration can still be used as a goodwill gesture but cannot be refunded. This offer is valid until 20th December 2024.